Frequently Asked Questions (FAQ) – MAIK Furniture Shop
1. Product Questions
Q: What types of products does MAIK Furniture Shop offer?
A: MAIK Furniture Shop offers a wide range of home furnishings, including bedding, art & mirrors, bar stools, bath accessories, bedroom furniture, bookcases, and more. Our products are designed to cater to various home decor styles and needs.
Q: Are the products available for international shipping?
A: Yes, MAIK Furniture Shop ships globally, except for certain remote areas in Asia. We offer international delivery options to ensure you receive your items no matter where you are located.
2. Delivery & Shipping
Q: What are the delivery options available?
A: We offer two main delivery options:
- Standard Shipping: Delivered via DHL or FedEx within 10-15 business days after processing. Shipping fee is $12.95.
- Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after processing.
Q: How long does it take to process an order?
A: Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Q: Can I track my order?
A: Yes, you can track your shipment using the tracking number provided in your confirmation email. If you have any issues, our customer service team is available to assist you.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 15 days of receiving your items. Please ensure that the items are in their original condition and packaging. For more details, visit our Returns & Exchanges page.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
4. Payment & Account
Q: What payment methods are accepted?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Q: Can I create an account on your website?
A: Yes, you can create an account on our website to manage your orders, track shipments, and save your favorite items for future purchases.
5. Customer Support
Q: How can I contact customer service?
A: You can reach our customer service team via email at [email protected]. We are here to assist you with any questions or concerns.
Q: What are your business hours?
A: Our customer service team is available Monday through Friday, 9 AM to 5 PM (EST).
Thank you for choosing MAIK Furniture Shop. We are committed to providing you with high-quality products and excellent customer service. If you have any further questions, please don’t hesitate to contact us!