Returns & Exchanges
At MAIK Furniture Shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Based on our website menu and product offerings, the following items are non-returnable:
- Custom-made or personalized items
- Items marked as final sale
Return & Exchange Process
- Contact Us: To initiate a return or exchange, please contact our customer service team at [email protected] within 15 days of receiving your order. Provide your order number and details about the product you would like to return or exchange.
- Return Authorization: Once your request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return the item.
- Packaging: Securely pack the item in its original packaging, including all accessories and documentation. Attach the RAN to the outside of the package.
- Shipping: Ship the item back to us using a trackable shipping method. The return shipping cost is the responsibility of the customer, unless the return is due to a defect or error on our part.
- Inspection: Once we receive the returned item, it will be inspected to ensure it meets our return criteria.
- Refund or Exchange: Upon approval, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped to you as soon as possible.
Refund Timeline
Refunds are typically processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Exchange Timeline
Exchanges are processed as soon as we receive and inspect the returned item. The replacement item will be shipped to you using the same shipping method as your original order. You will receive a confirmation email with tracking information once the exchange is shipped.
Return & Exchange Request Template
Subject: Return/Exchange Request - Order #[Your Order Number]
Dear MAIK Furniture Shop Customer Service,
I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:
- Product Name: [Product Name]
- Quantity: [Quantity]
- Reason for Return/Exchange: [Reason]
Please provide me with the Return Authorization Number (RAN) and further instructions on how to proceed.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at:
Email: [email protected]
Address: 5634 Kipling Parkway, Arvada, US 80002
Thank you for shopping with MAIK Furniture Shop. We appreciate your business and are here to ensure you have a positive shopping experience.